You may divide your service into as many products as you wish to register on the platform. The appropriate segmentation must correspond to your activity and the roadmaps/processes available on the platform.  

It is important to include all the different versions associated with support or devices as different products, as they could impact the maturity level assessment of your solution.  

In order to make the identification of products easier, each edition and version of the commercialised products needs to be registered. We suggest you use this format to name your product - (Name of the Product) (OS) (Device) - with the following terms: 

• device can be named “Mobile” or “Website” 
• OS can be named “iOS”, “Android”, “Windows”, “Linux” or any other operating system. 

In addition, for registration into Mon Espace Santé (My Health Space): you must add as a product the solution that will be visible to the citizen/user in the service catalogue. The commercial name must be the same as the name visible by the citizen. 

To initiate the process, click on Add a product. A product identification and a product qualification questionnaire invite you to register:

• the name of the product, its versions, its identification number (NIL number, issued by the CNDA), its description and its certifications;
• technical or functional specificities;
• the referencing process you wish to apply for when you finish creating the product.

The qualification questionnaire specifies technical and functional features and customises the maturity questionnaires you will have to fill in later during the application process.

When you submit the identification and qualification questionnaires, the product is created. The platform will then ask you to select the evaluation module you wish to register the product in. You may also add a product into a module from the product page or from the module’s presentation page.

The accountability referential defines the means useable for:

• tracing the actions done on a health IS;
• guarantee the value of each registered action;
• control the use of this health IS.

The eHealth doctrine identifies several data directories, each with a specific target:

• the extended RPPS (or RPPS+) to identify each physical person in their role as a health professional (all types of professionals or assistants in the sector);
• the revised FINESS(or FINESS+) to identify each moral person in the health sector (all establishments or judicial entities in the sector);
• the ROR to describe the extend of the health offer within a facility or establishment (specialties, capacity, etc.).

To start completing the platform, it is necessary in the first place to identify a “pilot” person who will be responsible for the completion operations. The pilot will list the products, which need to integrate the entry perimeter and the list of resources needed - they can be product owners, technical experts, functional experts...

Although the questions have been contextualised, some knowledge of health IS interoperability, security and the main goals of the eHealth doctrine is a prerequisite.

Some time may be allocated to organise group questionnaire readings. From the completion of a first product, the questionnaire reading will be useful to identify topics that are under control and topics that need to be addressed.

Then, the pilot can organise punctual meetings in order to follow the project’s completion progress, make sure the answers are coherent and share experts’ feedback.

To inform us your company or one of your products took part in a connectathon, you may use the free-text fields in the questionnaire:

• in the “Certifications” field of the Identification questionnaire (step 1) when you add a product
• in the “Commentaires” (Comments) field of the Interoperability questionnaire

There are two types of profile :  

• Administrator (“Responsable”) : this profile is either for the company’s social representative, or for the person authorised by the social representative. They are authorised to add new contributors, create products, and grant rights to contributors from their company; 
• Contributor (“Contributeur”) : authorised to create accounts for other users, to create products and to answer questionnaires, within the limit of the permissions they are granted. 

Access permissions are granted to contributors in order to access questionnaires for products that have already been created on the platform and the questionnaire relating to the global strategy. 

Contributors without rights to validate questionnaires may only register draft answers for the questionnaires they have access to. 

A base product (“Produit socle”) is a solution, a service, or device sold by an eHealth industrial, which is aimed at fulfilling the needs of a particular activity, practice or profession. It is not bound to the purchase of a previous product. It may be completed with Option Products (“Produit option”) to extend its functional coverage.

An option product (“Produit option”) is a solution, service, or device sold by an eHealth industrial to meet specific needs extending the functional perimeter of one or several base products (“produits socle”) to which it adds on. This means a base product must be purchased, prior to the use of an option product.

In the case of a base product being offered as an option to another product, we suggest you first declare the product as a “produit socle”. Then you will be able, from this entry, to duplicate and convert the product as a “produit option”.

To access your personal account on Convergence, you will need to log in with the “User Name” (“Nom d’utilisateur”) sent to you when you register. This login may differ from the email address associated with your account. 

A user has a unique login and email address on the Platform. Therefore, it is not possible to create two accounts with the same email address or login information. 

To register on the Convergence platform, you must download the Request form (available in our Documentation section, or via the link below) to create an account as an Administrator (“Responsable”) authorised to represent your company. 

Before you fill in this form, we encourage you to make sure your company is not already represented by someone else authorised to create an account on your behalf on the platform. Should you have any questions, you may contact our support team at the following address: ans-support-convergence@esante.gouv.fr. 

As soon as you receive the email confirming your account creation, you will be prompted to set up a password and access the platform after agreeing to the General terms & conditions of use.